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Privacy policy

1. Introduction

Welcome to SojuPulse. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sojupulse.com and purchase our products, including Gaming Mice, Keyboards, Audio & Headsets, Game Controllers, Smart Watches, and related Accessories. Please read this policy carefully. By using our site, you consent to the data practices described herein.

2. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

2.1 Information You Provide

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of products you purchase and payment information. Please note that all payments are processed by secure third-party payment processors; we do not store full credit card numbers on our servers.
  • Communication Data: Correspondence when you contact our customer support via email.

2.2 Automatically Collected Information

  • Device and Usage Data: Information about your device (e.g., IP address, browser type) and how you interact with our website (e.g., pages viewed, links clicked), collected via cookies and similar tracking technologies.
  • Product Performance Data: For certain connected devices (e.g., Smart Watches, Gaming Mice), we may collect anonymized, aggregated data related to product functionality and usage to improve our products and services.

3. How We Use Your Information

We use the collected information for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer support.
  • To communicate with you about your order, respond to inquiries, and provide customer service via [email protected].
  • To improve, personalize, and optimize our website, products, and customer experience.
  • To prevent fraud, enhance security, and comply with applicable laws and regulations.
  • To send you promotional communications about new products or offers, where you have consented to receive such marketing. You can opt-out at any time.

4. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for processing your personal data is typically:

  • The performance of a contract with you (e.g., to fulfill your order).
  • Your consent (e.g., for marketing emails).
  • Our legitimate interests (e.g., website security, fraud prevention, improving our services), provided they are not overridden by your data protection rights.
  • Compliance with a legal obligation.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, and IT service providers, who assist in operating our business under strict contractual data protection terms.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

We ensure all third parties respect the security of your data and process it only for specified purposes.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards, such as relying on Standard Contractual Clauses approved by relevant authorities, to ensure your data receives an adequate level of protection wherever it is processed.

7. Data Security and Retention

7.1 Security Measures

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and access controls.

7.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transaction data is typically retained for a period required by applicable financial and tax laws.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access, correct, or request deletion of your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

You can also manage cookie preferences through your browser settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze trends, administer the website, track user movements, and gather demographic information. You can control the use of cookies at the individual browser level.

10. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with data, please contact us.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact our dedicated support team at:

Email: [email protected]